Sales price

The sales price will be the displayed amount (display price/tax included).

Regarding fees other than the product price: Shipping fee, handling fee depending on the payment method

Shipping Policy

Shippable Countries:

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after you have received your order confirmation email. You will receive another notification when your order has shipped.

 

We currently offer to ship to the following countries:

United States of America (USA)

Europe (Austria, Belgium, Czech Republic, Denmark, Finland, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Iceland, Albania, Andorra, Ukraine, Estonia, Aland Islands, Guernsey, Greece, Croatia San Marino, Gibraltar, Jersey, Svalbard and Jan Mayen, Slovakia, Slovenia, Serbia, Hungary, Vatican City, Faroe Islands, Bulgaria, Belarus, Bosnia and Herzegovina, Malta, Isle of Man, Monaco, Moldova, Montenegro, Latvia Lithuania, Liechtenstein, Luxembourg, Romania, Russia, North Macedonia)

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

• The shipping charge will be 3,510~67,590 JPY for United States of America (USA).
• The shipping charge will be 2,835~58,950 JPY for Europe (Europe).

 

Import Duties, Taxes, Custom Fees

As international purchases made through our store are considered personal imports, the orders may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Duties and taxes are not included in the shipping price. The customer is responsible for paying these fees.

Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, the assessment of import duties and taxes will be based on the value of the order and the tax-free threshold - if it exists - for goods imported into the destination country.

Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Customers are also entirely responsible for any return shipping and handling fees on prohibited items. Please note that, in line with our company's regulations, we do not accept returns or issue refunds due to unpayable customs charges. Additionally, customers are responsible for any return shipping and handling fees in case of customs clearance event failure.

Please confirm the import laws of the shipping destination country and contact the local customs authorities for more details.

 

Shipping Status

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

 

Payment Method

Payment method: Credit card payment is available.
Payment period: Payment is confirmed at the time of ordering the product.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the incorrect item. We will then evaluate the issue and make it right.

Refunds

We do not offer exchanges. If you would like to exchange your item, you will need to return your order by contacting our customer service team and placing a new order.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us from this page or by mail using the details provided below:

Monoun Inc., 2-5-5 Hirakawacho, Chiyodaku, Tokyo 107-0062