Specified Commercial Transactions Act



Sales price

The sales price will be the displayed amount (display price/tax included).

Regarding fees other than the product price: Shipping fee, handling fee depending on the payment method



Regarding delivery

[Shipping company name]
Honshu and Shikoku: 1,100 yen Hokkaido, Kyushu and Okinawa: 1,430 yen



Payment Method

Payment method: Credit card payment is available.
Payment period: Payment is confirmed at the time of ordering the product.



Regarding delivery time of the product

We will ship your order within 3 business days after your order is confirmed.

Estimated arrival time of product After product is shipped Kanto, Tokai, Shinetsu, Kinki, Shikoku, Chugoku, Kyushu: 1 to 3 days Tohoku: 3 to 5 days Okinawa, Hokkaido: 4 to 6 days



Cancellation Policy

Please note that we cannot accept cancellations or changes to your order after it has been placed.



About individual differences in products

All products are handmade, so each one is different in size, shape, color, and pattern.
Please consider carefully before purchasing.



Handling of defective products

If an unused (unwashable) product is defective,
Please contact us within 2 days after receiving the product (not immediately after opening the package).
Please note that we may not be able to accept returns or refunds for defective products if you contact us after 3 days from the date of receipt of the product.



Returns and exchanges due to customer convenience

We do not accept returns or exchanges due to customer reasons such as the product being different from the published photo or different from the image.
Please be careful when purchasing.


others

Sales company: Monogatari Transport Co., Ltd.

Representative: Isamu Igarashi

Head office address: 7-13-2 Minamiaoyama, Minato-ku, Tokyo 107-0062

Email address: info@monoun.jp

Business hours: 13:00-18:00 (excluding weekends and holidays)